Help

Can I play for free?

When you register we'll give you £1 worth of free bets. When you've used them up you can choose to top up.

What is the minimum stake and also how much can I bet?

Minimum stake for all games is a mere 10p. Your maximum stake is:

• VideoPoker: £100
• Roulette: £250 per spin
• Blackjack: £500
• Hi-Lo: Not applicable (value of hand goes up during game)
• Bingo: varies depending on the game

All Casino Red slot machines have user-defined coin sizes.

How do I put credit in my account?

There are a varity of means on offer for topping up your account. To top up your 'e-wallet' account to play in the casino, use the Menu in any of the casino games on your mobile. Select the option to 'Make A Deposit'. You can use your credit/debit card, mobile bill or pre-pay, Landline bill, or Neteller account to topup. You can also use either our own Cashish vouchers, or UKASH vouchers which are available from a variety of shops. To locate your nearest vendor, please use the in-game store finder.

What will appear on my Credit Card statement?

Your card statement will either show 'Mobile Payment Services', 's', or 'MC WWW.S.MOBI', depending on your card issuer.

What is this e-wallet?

Your e-wallet is the Stored Value Account we open for you at the time of registration. Your e-wallet operates under a Small E-Money Issuer Certificate awarded to us by the Financial Services Authority and is protected accordingly.

How do I receive my winnings?

Your winnings will be credited to your e-wallet immediately. You may withdraw all or part of your winnings at any time from your e-wallet by sending a text message to us. If you have topped up by credit card, then your winnings are automatically re-credited to the card that you used. Otherwise, all winnings are issued in cheque form. You should receive any payout within 5 working days of the initial withdrawal request.

How do you prevent someone claiming my winnings?

Winnings are paid either by cheque to the registered customer only, or repaid to the card that the customer used to deposit, removing any financial and criminal incentive to play with a stolen identity.

How is my identity checked?

All potential players are vetted via independent databases such as the full electoral roll and the Share Verification/Latest address file using the BT/GB Group URU service and the 192.com Electoral Roll and OSIS databases.

How secure is the casino?

Very. We have comprehensive security remits in place. Your account is attached to your sim card, and all your games are protected by a pin number that you set yourself. Furthermore, the PGC payment system uses a secure e-Wallet and standard SSL with 128 bit encryption.

You say these are games of chance. How random is random?

All of our games are fixed odds and all bets are purely random, using a sophisticated certified random number generator. You can review all your bets at any time and see a full statement of your account on our Wap site or within the game itself.

What does it cost?

We do not charge to use the service. There may be some cost from the network operator- their data charges are usually nominal, but for more information, please check with your network.

Why am I being spammed?

Not by us. We do not send any unwanted messages, and we jealously guard our customers from such unwanted intrusion. If you are receiving texts in error- let us know and we will ensure that you do not receive any more.

Can I speak to someone?

Our team can be contacted between 9 & 6 every working day. Just call 0845 225 7777- if out of hours, leave a message and we will get back to you.

What can be done if the handset can't get connected?

Just call our customer support team- they have a comprehensive working knowledge of what handsets are supported and if you are having any further connection problems can talk you through any alteration that might need to be made.

I have changed handsets. Do I need a new account?

No- just text "Help" to 80266 and follow the links.

When is my credit/debit card charged for my deposits?

Any deposit you make using your credit or debit card will appear immediately on your account and be in your next statement from your bank or card issuer.

Responsible Gambling

s want you to enjoy your online gambling experience with s and advise you to follow these guidelines:

• Please try and establish limits for purchasing, wagering and even losses before you commence gambling.
• Gambling is not advised if it interferes with your daily responsibilities.
• Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
• We offer players the ability to "self exclude" themselves from the "help" menu on your handset or by calling our customer services team.
• s promotes responsible gambling. If gambling is causing you a problem, and you wish for further advice, call the Gamcare UK Helpline on 0845 6000 133 or visit www.gamcare.org.uk.